Here’s to the Crazy Ones


The ones who think outside the box.

By Brett Roberts, PT, DPT

The following is an excerpt from a speech delivered at the 2014 Graham Sessions, Salt Lake City, Utah, January 2014.

“Here’s to the crazy ones….because the people who are crazy enough to think they can change the world, are the ones who do.” – Steve Jobs1

Five-Minute Fix


Sticky No Longer

By Tannus Quatre PT, MBA

Being organized is preceded by feeling and looking organized. Can any of us actually feel and look organized with dozens of sticky notes attached to our computer screens, desks, or phones? I challenge you and your team to imagine organizing without the use of sticky notes. Where would all that valuable information go? Would you be better off if you embraced this challenge in your practice? Here are a few tips that can help make this a possibility:

Use a contact management program. Free contact management programs are ubiquitous online, and most of us have desktop versions through our software productivity suites. Any time a phone number, email, or address begins to make its way onto that little yellow piece of paper, enter the information into your contact management program instead, and enjoy permanent access across electronic devices.

Use a password storage program. If you store passwords on sticky notes, not only are you risking the potential for a serious security breach, but you are also losing precious time. Stop the unproductive habit of constantly looking for passwords to frequently used accounts and websites accessed nearly every day. A password storage program allows secure and quick access to hundreds of passwords, providing you with peace of mind and an uncluttered desk.

Designate a notebook. When the phone rings or a team member walks into your office, action will likely follow. Instead of using sticky notes to capture (and potentially lose) the information, keep all of your important notations in a designated notebook for later storage.

Take the “Sticky No Longer” challenge and break free from your reliance on those 3 x 3 inch squares.


Tannus Quatre, PT, MBA, ATC, CSCS, lives at the intersection of physical therapy and entrepreneurship, spending his time helping physical therapists build and operate successful practices through his company, Vantage Clinical Solutions. He specializes in marketing, finance, and business planning, and authors and speaks regularly for the APTA and PPS. He can be reached at

Rest in Peace, Windows XP


What you need to know about HIPAA compliance and Microsoft.

Steven Presement
Just when you thought not much more could happen in a year already chocked-full of regulatory changes, here comes another bombshell that will take health care totally by surprise. Microsoft has announced that as of April 8th, it will no longer support Windows XP, an operating system that is still in use in one-third of Windows-based computers across the world. This change also means is that Microsoft will no longer release security patches for Windows XP—the updates that combat hackers. In fact, Microsoft has said, “PCs running Windows XP after April 8, 2014, should not be considered to be protected.”

Why They Buy


Reluctant Customers

By Lynn Steffes, PT, DPT

Think back to the last time your water heater broke, or you had to replace a major appliance. I bet you were not thrilled to spend the money or be inconvenienced by the time it took away from your busy schedule. I am not sure people seeking physical therapy services feel much better.

Improving Performance


Can value-based purchasing in health care live up to the promise?

By Jerome Connolly, PT, CAE

On March 4, 2014, the RAND Corporation released a new report concluding that after a decade of experimentation with reforms that give health providers financial incentives to improve performance—so-called value-based purchasing—relatively little is known about how to best execute such strategies or to judge their success.

The report—authored by Cheryl L. Damberg, Melony E. Sorbero, Susan L. Lovejoy, Grant Martsolf, Laura Raaen, and Daniel Mandel—which was designed to assess the state of knowledge about value-based purchasing programs in health care, found that evidence thus far is mixed about whether using such payment schemes can help improve quality and lower costs.1

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