By Stacy M. Menz, PT, DPT, PCS
While at the Graham Sessions in Savannah, Georgia, I had the benefit of listening to and interacting with some truly amazing people in our profession. What made it even more amazing was this group of people ranged from those who have been involved in the physical therapy profession for years and several Doctorate of Physical Therapy Students (DPT) who are just beginning their journey. The common thread among the group was their willingness to ask questions and raise issues from their individual perspectives. I left the meeting with ideas of next steps for my practice as well as things that I hope to help drive in our profession.
Celebrating individual successes is key to organizational success.
By C. Jason Richardson, DPT, OCS, COMT
As a practice grows, one of the hardest things to maintain is a culture that celebrates the wins. Adding therapists, support staff, and billing personnel makes it infinitely harder as a practice owner or manager to remain in tune to everyone’s impact on their areas of responsibility. This growth also increases the degrees of separation, which further dilutes our abilities to recognize staff for excellent work that fuels a private practice’s successes.
With growth, it is imperative for organizations to understand the psychology of praising staff for their great work and creating an employee recognition program. Making a conscious effort to foster a culture of recognition and create an infrastructure that celebrates the wins and publically acknowledges those who go above and beyond for our patients and teammates will yield massive value on investment.
By Lynn Steffes, PT, DPT
I am not sure how many of you have had the opportunity to read Brian Tracy’s book Eat That Frog? It is a wonderful read! In his book, the author explores the power of overcoming procrastination. He advises that we should all eat our “frogs” (unpleasant challenges) beginning with the ugliest ones first!
I am afraid that physical therapy is one of those activities. For years, we joked that physical therapy was an acronym for “Pain & Torture”! Dealing with pain or limitations can be frustrating and results that take four to six weeks to obtain are less motivating than the perceived quick fix from a pill that acts in twenty minutes or an adjustment that feels better fast.
We are happy to announce that HPA The Catalyst (the Section on Health Policy & Administration of APTA) wishes to recognize Sandra Norby’s, PT, numerous contributions to health policy with the 2015 R. Charles Harker, Esq. Policy Maker Award.
This award was created in 1997 by the Section on Health Policy, Legislation & Regulation (now the Section on Health Policy & Administration) to recognize APTA members whose actions have significantly impacted health policy, who have demonstrated leadership in health policy making at the state or national levels, and initiated a policy shift of broad magnitude for the profession.
Sandra Norby, PT, of Le Mars Physical Therapy, PLLC has been a physical therapist since 1989, when she graduated from the University of Iowa with her master’s physical therapy. Sandy has also been a certified athletic trainer for many years. Her primary focus today is orthopedics including sports, work injuries, and total joints. She also has experience in neurological rehab for strokes and balance problems. Sandy has a strong personal commitment for the physical health and wellness for the people of Plymouth County. Norby most recently was the director of Rehab for the Center of Neurosciences, Orthopedics and Spine in Dakota Dunes, South Dakota. She is well-known in the Siouxland medical community. Norby is involved in the American Physical Therapy Association, serving on the Reimbursement Committees of both the Iowa PT Association and the Private Practice Section.
Online appointment scheduling automation for your practice.
By Nitin Chhoda, PT, DPT
The ability to schedule appointments quickly and effortlessly is a convenience for patients. When this can be done online, it can be done anytime and from anywhere. A web-based calendar can essentially interact with patients at their convenience and demonstrate a real-time appointment. This capability is an added benefit for your practice, since it puts the patient in control of the first step in the care process. It can make the practice more modern and streamlined.
When the appointment scheduling experience is personalized and online, it can reduce the workload on the front desk staff. There is no need to keep patients on hold and no need for patient callbacks to schedule or confirm appointments. The appointment scheduling experience can be customized based on the needs and the availability of the patient.