“Employee experience” is emerging as an important term in the Human Resources (HR) handbook, with the primary focus on creating environments that make people genuinely want to come to work.
Value-based care is often defined as demonstrating the relationship between patient outcomes and cost.
Private practice owners are all familiar with the cost containment portion of the Quadruple Aim (enhancing patient experience, improving population health, reducing costs, and improving the work life of health care providers, including clinicians and staff).1 Metrics like vacancy rate, denial rates, new patients, and units per hour all make our list of key performance indicators (KPIs).
The value of patient-reported outcomes (PROs) permeates health care. Patient-centered care demands that the patient’s perception be placed at the center of health care decision making.
The use of electronic health records (EHRs) has surpassed electronic medical records (EMRs) in many health care offices—especially regarding features critical to good practice management. Simple EMRs typically only consist of digital documentation of your record for a given patient. Electronic health records have the capability to be multidisciplinary. For me, as an optometrist working in a hospital setting, this is a very exciting development. Formerly it was a tedious chore obtaining lab results, verifying pertinent medical history, medications, and co-managing with other specialists. EHRs make these and other tasks simpler, faster, and easier.
