Ask any physical therapist, occupational therapist, or speech language pathologist (SLP) this question: “Of all of the things you do every day in your clinic, what is the most important?” Some typical responses are likely to include:
- “Educating my patients to help them understand their condition.”
- “Encouraging my patients.”
- “Evaluating my patient’s condition so that we can provide effective treatment.”
By Jean Darling, PT, LAT
According to InMedica, the telehealth market is predicted to grow by 55% worldwide in 2013.1 This growth rate is based on the number of devices available to individuals and on service revenues. These facts can be difficult to swallow by someone like me, who did not grow up with a computer, did not use one during college, and did not even use one during my first 10 years of practice. With the continual barrage of new applications and technology that are conducive to improving our daily efficiency as physical therapists, I now find that I am unable to ignore these technological developments as they relate to our profession. I am forced to go along for the technological ride or abandon ship!
The tools you need for managing your billing process to maximize cash flow.
Tricia Morgan Putt
Managing billing and cash flow begins with your clinic’s first contact with the patient. In that first call from a patient, the front office team should be setting the expectation for payment. You can create this expectation by having your front office team discuss payment options from day one by asking for billing information at the time of scheduling the first appointment or directing the patient to your website for “online” registration. Once your office receives the insurance information from the patient, it is important to verify those benefits and review them with the patient.
Take the steps to help your practice decide whether to outsource billing.
By Craig Zettergren, PT
Staffing and managing the billing process and staying on top of reimbursement can be both labor-intensive and costly for any size of physical therapy practice. Keeping staff current about regulatory changes and commercial payer requirements is a major challenge. At the same time, billing staff must constantly monitor for and re-bill any dropped charges. Hours can be spent re-filing charges missed by the payer, and more time is spent determining the cause of rejected claims. In a busy clinic, staff can commonly let dropped charges or rejected claims slide, which can have a significant impact on a clinic’s bottom line.