The right system for collecting and reporting outcomes will have several features, one of which is reporting.
By Al Amato, PT, MBA*
The value of patient-reported outcomes (PROs) permeates health care. Patient-centered care demands that the patient’s perception be placed at the center of health care decision making.
Getting your deductions for meals and entertainment right for 2018.
By Kimberlee Gould*
The Tax Cuts and Jobs Act of 2017 brings changes that can help small businesses like yours, but not when it comes to deducting costs for meals and entertainment. In general, the new tax laws place stricter limits on whether—and how much of—these expenses can be deducted.
Let’s not panic until it’s absolutely necessary.
By Rachel Jermann, PT, DPT
I remember learning about different kinds of stress in school. “Eustress” and “distress,” or “good stress” and “bad stress.”
Can your practice afford not to offer it?
By Mark Callanen, PT, DPT, OCS
Health care practitioners’ first question when assessing a modality is normally “Does it work?” Usually within minutes this transitions to “What is the CPT code?” and “Is it reimbursable?” If the answers to these questions are uninspiring, the conversation dries up quickly.
Improving customer service in your practice: Three main areas of focus.
By Doug Schumann, MA, PMP, SSBB*
You say you want to provide exceptional customer service, but do you know what that takes? You must be willing to take an unflinching and objective look at the way you are providing service to your customers currently, and make it a priority to improve your performance going forward. In a recent Bain & Company survey, most folks reported they are providing better service than they actually are. In fact, when they surveyed 362 firms, 80 percent of the companies believed they were delivering a “superior experience.” Of those companies, only 8 percent of their customers agreed that they were delivering that same “superior experience.”1 This is a significant disconnect!