How two practices are growing by giving back
By Heidi Jannenga, PT, DPT
Creating personal connections with patients has never been more important.
Patient referrals, brand reputation, and social media are influencing how and
where patients choose to seek care. According to the recent PT Patient
Experience Report, “44% of patients are choosing clinics without a doctor’s
recommendation, and 89% use other factors, such as social proof (e.g.,
reviews) and schedule flexibility when deciding where to seek care.”1
However, after two-plus years of a pandemic and social distancing, some
practices may be struggling to build the authentic connections so crucial to
patient loyalty and employee retention.
The author of this piece has requested anonymity.
Leadership is a journey and one that is likely different than you ever thought it would be before you stepped into a
Effective approaches for this tight labor market
By Yvonne Swanson, PT, DPT, and Kayleigh Melroy PT, DPT
As business owners, we must manage multiple aspects of growing a successful practice, all of which require our
attention. Of these, it is likely that one area that is top of mind these days is talent acquisition and retention,
especially in this year’s market and environment. So, what can help make a good practice great at attracting talent and
supporting the current fleet’s growth? There are quite a few great answers to this question. This article focuses on a
key one: a great mentorship program.
How the pandemic affected physical therapy in Scotland
By Steven McLean
When I graduated as an MSc physiotherapist in Scotland in 2005, I always envisioned working in private practice.
However, I took the traditional (expected) path and went to work for the National Health Service (NHS), a publicly
funded healthcare system in the United Kingdom that provides healthcare services to all UK residents at no cost to them
at the time of delivery.
By Stephen Rapposelli, PT
If you are a physical therapist, you may very well possess certain traits woven into your very soul that make you lousy
at conflict resolution. I would be willing to bet that you hate conflict, you want everyone to get along, you make
everyone feel better in most instances, and you love it when everyone gets along. Are you raising your hand right now?