Billing 101


The tools you need for managing your billing process to maximize cash flow.

Tricia Morgan Putt

Managing billing and cash flow begins with your clinic’s first contact with the patient. In that first call from a patient, the front office team should be setting the expectation for payment. You can create this expectation by having your front office team discuss payment options from day one by asking for billing information at the time of scheduling the first appointment or directing the patient to your website for “online” registration. Once your office receives the insurance information from the patient, it is important to verify those benefits and review them with the patient.

In or Out


Take the steps to help your practice decide whether to outsource billing.

By Craig Zettergren, PT

Staffing and managing the billing process and staying on top of reimbursement can be both labor-intensive and costly for any size of physical therapy practice. Keeping staff current about regulatory changes and commercial payer requirements is a major challenge. At the same time, billing staff must constantly monitor for and re-bill any dropped charges. Hours can be spent re-filing charges missed by the payer, and more time is spent determining the cause of rejected claims. In a busy clinic, staff can commonly let dropped charges or rejected claims slide, which can have a significant impact on a clinic’s bottom line.

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