Create a WOW Experience by Visit #2 and Generate a Raving Fan
I think about customer service most
of the time.
By Stephen Rapposelli, PT
2021 Medicare Changes Impacting Physical Therapy Services
On December 2, 2020, the Centers for
Medicare and Medicaid Services (CMS) released the calendar year (CY) 2021 final rule for services paid under the
Medicare Physician Fee Schedule (MPFS) as well as the Quality Payment Program, better known as the Merit-Based
Incentive Payment System (MIPS).
By Rick Gawenda
It’s Not Retail – It’s Added Value for the Patient Experience
Demystifying Insurance Coverage For Prospective Patients
Ask any physical therapist why they
chose physical therapy as a career path and nine times out of 10 you’ll get some version of “I want to help
By Peter Decouteau
Over this past summer, I was struck
with the dread of having to get my wisdom teeth removed.
By Nathan Risley
Managing an Adverse Experience by Ending on A High Note
Perspectives from Larry Benz, DPT, MBA
By Kristen Wilson, PT, DPT
A Review of “Building Customer Loyalty” by Noah Fleming
Customer acquisition can be one of the
most expensive, yet profitable investments a private practice can make.
Review by Kevin Howard