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Online Only Content

Systems for Success

Improving customer service in your practice: Three main areas of focus.

By Doug Schumann, MA, PMP, SSBB





INSIDE PPS

FROM THE PRESIDENT

Administrator's Council Report

By Connie Ziccarelli, COO

This past year the Administrator Council has seen tremendous growth and with excitement, we celebrated our 5th year of offering the Administrator Certificate at Annual Conference...
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EDITOR'S NOTE

Customer Service

By Stacy M. Menz, PT, DPT, PCS

Everyone loves great customer service, but what that means to each of us can be a very different thing.
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Departments

Administrator's Edge

Customer Service is Your Competitive Edge
Patients want a favorable experience when they come to your clinic.
By Jenilee Jaber

Article Review

What Could Amazon's Approach to Health Care Look Like?
It is no secret that we are on the verge of paradigm shifts in the health care industry.
By Robert S. Huckman | Reviewed by Susan Nowell, PT, DPT

Compliance

HIPAA Compliance
Will you be prepared when the Office of Civil Rights calls YOU?
By Kelly Grahovac, Senior Consultant

Marketing

Marketing Your Practice?
Then ensure you provide an exceptional patient experience.
By Michelle Collie, PT, DPT, MS

Perspective

Physical Therapy and Lifestyle Management: A Solution for Chronic Disease Participation
Medical Neighborhoods: Physical Therapy, Population Health, and Chronic Disease Management.
By Russell Certo, PT

PPS On The Move

Member Spotlight - Nat Christadoss, PT, DPT
Nat Christadoss, PT, DPT, is a PPS member and owner of Physical Therapy of Melissa in Melissa, Texas.

Why They Buy - Because You've Built Credibility
Few marketing conversations these days are complete without a discussion about search engine optimization
By Ben Montgomery

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