Departments

Practice Management

How to Measure Patient Engagement in Your Practice
Have you ever been to a new restaurant, eating a very average meal, when the server approaches your table and asks how everything is tasting?
By Craig Phifer, PT, MHA

Payment Policy

When Cuts Come Knocking
The philosopher Lao Tzu said in the sixth century, “Those who have knowledge, don’t predict. Those who predict, don’t have knowledge.”
By Robert Hall, PPS Senior Consultant

Question of The Month

Answers to April's Question
What customer experience changed the way you interact with your customers?

Advocacy

Pushing back on CMS’ Proposed 8% cut
In pursuit of PPS’s legislative and advocacy priorities for the 116th Congress, we engage with both the legislative and executive branches.
By Alpha Lillstrom Cheng, JD, MA

Marketing

3 Steps You Can Take to Elevate the Patient Experience
I often explain my job to clinic directors like this: “At the end of the day, my primary goal is to get more patients through your doors.”
By Peter Decoteau

Compliance

Human Resources Compliance: Frequently Asked Questions
Q: Can Physical Therapist Assistant be classified as exempt employees?
By Mary Daulong, PT & Teresa Daulong, LSSGB, CHSP, CHTP, CEAP, CHSRAP

Lessons Learned

A Q&A with Jerry Durham
What factors drove you to get into private practice?
As told to Craig Phifer, PT, MPH

Administrator's Edge

Why You Can’t Trust Your Customer Satisfaction Data
Most practices are proud of their customer or patient satisfaction numbers.
By Heather Chavin, MA

Resource Review

InBook App for Marketing and Customer Satisfaction
A satisfied customer is the best source of advertisement.
By Lindsey Sharbaugh, PT, DPT