In an age where customers can easily go online to tell the world how they feel about your business, can you afford not to ask for yourself?
By Jeff Reeves, PT
No matter the environment in Washington, DC, we must work to help our businesses survive and thrive.
Read More
Every year on April 12 I take myself on a birthday date.
Read More
Create a WOW Experience by Visit #2 and Generate a Raving Fan
I think about customer service most
of the time.
By Stephen Rapposelli, PT
2021 Medicare Changes Impacting Physical Therapy Services
On December 2, 2020, the Centers for
Medicare and Medicaid Services (CMS) released the calendar year (CY) 2021 final rule for services paid under the
Medicare Physician Fee Schedule (MPFS) as well as the Quality Payment Program, better known as the Merit-Based
Incentive Payment System (MIPS).
By Rick Gawenda
It’s Not Retail – It’s Added Value for the Patient Experience
Ask any physical therapist why they
chose physical therapy as a career path and nine times out of 10 you’ll get some version of “I want to help
people.
By Peter Decouteau
A Review of “Building Customer Loyalty” by Noah Fleming
Customer acquisition can be one of the
most expensive, yet profitable investments a private practice can make.
Review by Kevin Howard
Graham Sessions 2021
Schedule
Participants will be guided through an analysis of the policies, procedures, and
practices within educational, practice, and research that have resulted in racial and ethnic homogeneity of
the physical therapists and physical therapist assistants.
Recognize a Deserving
Colleague
Do you know a PPS member who has made valuable contributions to physical
therapist-owned businesses, their community, and to the Section? Nominate them today for a 2021 Private
Practice Section Award!
Copyright © 2018, Private Practice Section of the American Physical Therapy Association. All Rights Reserved.