Becoming Relevant Redirecting a Bad Experience Become a Community Alliance Champion Is NPS Legitimate?
Becoming Relevant Redirecting a Bad Experience Become a Community Alliance Champion Is NPS Legitimate?

Online Only Content

Practice Management

Customer Feedback Matters

In an age where customers can easily go online to tell the world how they feel about your business, can you afford not to ask for yourself?

By Jeff Reeves, PT





INSIDE PPS

Government Affairs Committee Chair Letter
Mark Reitz

Government Affairs Committee Chair Letter

By Mark Reitz, PT

No matter the environment in Washington, DC, we must work to help our businesses survive and thrive.
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EDITOR'S NOTE
Kristen Wilson

April 2021

By Kristen Wilson, PT, DPT

Every year on April 12 I take myself on a birthday date.
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Departments

Five-Minute Fix

Create a WOW Experience by Visit #2 and Generate a Raving Fan
I think about customer service most of the time.
By Stephen Rapposelli, PT

Compliance

2021 Medicare Changes Impacting Physical Therapy Services
On December 2, 2020, the Centers for Medicare and Medicaid Services (CMS) released the calendar year (CY) 2021 final rule for services paid under the Medicare Physician Fee Schedule (MPFS) as well as the Quality Payment Program, better known as the Merit-Based Incentive Payment System (MIPS).
By Rick Gawenda

Marketing

It’s Not Retail – It’s Added Value for the Patient Experience
Ask any physical therapist why they chose physical therapy as a career path and nine times out of 10 you’ll get some version of “I want to help people.
By Peter Decouteau

Administrator's Edge


Demystifying Insurance Coverage For Prospective Patients
Over this past summer, I was struck with the dread of having to get my wisdom teeth removed.
By Nathan Risley

Lessons Learned


Managing an Adverse Experience by Ending on A High Note
Perspectives from Larry Benz, DPT, MBA
By Kristen Wilson, PT, DPT

Resource Review

A Review of “Building Customer Loyalty” by Noah Fleming
Customer acquisition can be one of the most expensive, yet profitable investments a private practice can make.
Review by Kevin Howard

PPS On The Move

Graham Sessions 2021 Schedule
Participants will be guided through an analysis of the policies, procedures, and practices within educational, practice, and research that have resulted in racial and ethnic homogeneity of the physical therapists and physical therapist assistants.

Recognize a Deserving Colleague
Do you know a PPS member who has made valuable contributions to physical therapist-owned businesses, their community, and to the Section? Nominate them today for a 2021 Private Practice Section Award!

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