How to Measure Patient Engagement in Your Practice
Have you ever been to a new restaurant, eating a very average meal, when the server approaches your table and asks how everything is tasting?
By Craig Phifer, PT, MHA
When Cuts Come Knocking
The philosopher Lao Tzu said in the sixth century, “Those who have knowledge, don’t predict. Those who predict, don’t have knowledge.”
By Robert Hall, PPS Senior Consultant
Answers to April's Question
What customer experience changed the way you interact with your customers?
Pushing back on CMS’ Proposed 8% cut
In pursuit of PPS’s legislative and advocacy priorities for the 116th Congress, we engage with both the legislative and executive branches.
By Alpha Lillstrom Cheng, JD, MA
3 Steps You Can Take to Elevate the Patient Experience
I often explain my job to clinic directors like this: “At the end of the day, my primary goal is to get more patients through your doors.”
By Peter Decoteau
Human Resources Compliance: Frequently Asked Questions
Q: Can Physical Therapist Assistant be classified as exempt employees?
By Mary Daulong, PT & Teresa Daulong, LSSGB, CHSP, CHTP, CEAP, CHSRAP
A Q&A with Jerry Durham
What factors drove you to get into private practice?
As told to Craig Phifer, PT, MPH
Why You Can’t Trust Your Customer Satisfaction Data
Most practices are proud of their customer or patient satisfaction numbers.
By Heather Chavin, MA
InBook App for Marketing and Customer Satisfaction
A satisfied customer is the best source of advertisement.
By Lindsey Sharbaugh, PT, DPT