Aww, You Shouldn’t Have…’: Why Giving a Gift to a Referral Source Might be a Bad Idea Gratitude Strategies to Enhance Team Retention Keep the Flame Burning: How to Fuel the Fire as Caregivers How to Thank Your Staff: Bonuses and Celebrating Accomplishments
Aww, You Shouldn’t Have…:  Why Giving a Gift to a Referral Source Might be a Bad Idea Gratitude Strategies to Enhance Team Retention Keep the Flame Burning: How to Fuel the Fire as Caregivers How to Thank Your Staff: Bonuses and Celebrating Accomplishments

Online Only Content

online only

‘Just Listen’

How listening can impact you and those you serve.

By Ellen Schmitt, PT, DPT





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INSIDE PPS

PRESIDENT'S LETTER
Mike Horsfield, PT, MBA

President's Letter - November 2022

By Mike Horsfield, PT, MBA

Two fish were out for a swim one day when the older said to the younger, “The water sure is perfect today.” After contemplation, and with a look of confusion, the younger replied, “What is water?”
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EDITOR'S NOTE
Kristen Wilson, PT, DPT

Editor's Note: November 2022

By Kristen Wilson, PT, DPT

Thanksgiving has always been my favorite holiday. It’s not the turkey and cranberry sauce, it’s not the football, it’s not the commotion of cramming too many people around a table that’s too small.
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Departments

Quick Fix

Gratitude in the Workplace
In every workplace, people have an inherent desire to feel valued by others. Not only that, but gratitude will create a domino effect within the organization. A culture of gratitude is evident through the interactions that your employees have with each other as well as your patients.
By Phil Cadman, PT, DPT

Marketing


The Good, the Bad, and the Spam
Online reviews are a vital resource for customers, especially those seeking service providers.
By Peter Decoteau

Legal Impact

It’s Time to Check Up on Your Telehealth Program
Guidance regarding fraud in telemedicine and nondiscrimination in telehealth.
By Paul J. Welk, PT, JD

Member Perspectives

Expanding Your Patient Experience in the Community
How two practices are growing by giving back.
By Heidi Jannenga, PT, DPT

Practice Management

Creating an ‘Attitude of Gratitude’
Show appreciation to employees, patients, and your community.
By Heidi Rose Bender, MBA

Resources

Expressing Thanks
Gratitude is most often analogous with thankfulness. But it also possesses a form of action, a wanting to give back and a readying to show that appreciation to others. As such, the featured resources for November emphasize the expressing when it comes to expressing thanks.
By Charles Scogna

PPS On The Move

APTA Combined Sections Meeting
Pre-Conference Workshops and Concurrent Sessions Schedule

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